FAQ

SHIPPING OVERVIEW

We take protection of your wine seriously. Due to our minimal-intervention winemaking, we will do everything in our ability to treat it with the utmost care. Our specially designed packages will be utilized on every shipment. In our sustainability efforts, you are encouraged to reuse and/or recycle these packages. We also recommend our boxes for your future wine transport, we aim to please.

SHIPPING RULES

An Adult Signature (21+) is required upon delivery. We strongly recommend delivery of wine shipments to a business rather than a home address. Our shipper (Vinoshipper) cannot deliver to PO Boxes.

All orders placed on Thursday, Friday, Saturday, or Sunday will be shipped the following Tuesday, unless otherwise requested. Our wine is shipped in insulated boxes, so your wine will stay protected despite temperature fluctuations.

We provide many different shipping options in order for you to select the delivery method that best suits your needs. Just a note that shipping is subject to change. Please contact us at info@hudsonchathamwinery.com if you have any questions or concerns regarding our shipping policies.

HCW is compliant with state laws and currently direct ships only to customers in the following areas of the United States: Alaska, Arizona, California, Colorado, District of Colombia, Florida, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Massachusetts, Maryland, Maine, Minnesota, Missouri, Minnesota, New York, North Carolina, North Dakota, Nebraska, New Hampshire, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, Washington, Wisconsin, West Virginia, and Wyoming.

We currently do not ship to: Arkansas, Alabama, Delaware, Michigan, Mississippi, Montana, New Jersey, Rhode Island, and Utah. We are in the process of facilitating registration with more states and will keep this page updated as additions are made.

For information about the winery-supported consumer movement to improve wine direct-shipping laws, visit www.freethegrapes.org.

RETURNS & REFUNDS

HCW is committed to guests having the most positive experience, so we want to hear from you if there is a problem with any of our selections upon receiving + enjoying them. However, due to the special nature of the wines we sell, there are some special rules affecting returns and refunds.
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In the event that you purchased the wine in-person at our vineyard tasting room/an offsite HCW pop-up: Please contact us directly at info@hudsonchathamwinery.com.

In the event that you purchased the wine online and have not received the products that you ordered: Please contact Vinoshipper at 1.866.678.8466 so they may investigate the reasons.

If the wines you ordered arrive damaged upon delivery:
Please do not accept the order from the shipping company if the package is visibly damaged. Please call Vinoshipper immediately at 1.866.678.8466 so they may work with you to get the wines replaced.

If you received different wines from those which you ordered:
Please call Vinoshipper at 1.866.678.8466 so they may work with you to get the wines replaced.

You are solely responsible for selecting the shipping method. Our third-party shipper assumes no liability for wines that are or may be damaged by heat or cold during shipping. If you feel that temperature extremes during shipping may impact the quality of our wines, we suggest that you choose an express shipping method to help protect your purchase. If our website indicates that the wines you've selected may be in short supply, please call Vinoshipper at 1.866.678.8466 and they will try to help you to ensure that your order can be accepted in that moment whilst the wines are shipped at a later date pending availability.

If you have any questions regarding the status of any return/refund request, please email returns@vinoshipper.com listing your original purchase transaction number in the title.

PRIVACY POLICY

Hudson Chatham Winery (“HCW”, "us", "we", or "our") operates https://www.hudsonchathamwinery.com/ (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

  • While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").

  • Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

  • Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

    HCW has implemented Google Analytics for Demographic & Interest Reporting. By enabling these features, we have enabled Google Analytics to collect data about our traffic via Google advertising cookies.

    We use cookies to analyze user activity in order to improve the website and how the public is finding out about our winery property. It also allows us to collect audience data such as age, gender, and interests, to better understand & create services for our customers. By using cookies, we can look at aggregate patterns to gain insights about how to improve the functionality and experience of the website, and determine who are our target consumers for eCommerce and on-site property commerce. Visitors can opt-out of the Google Analytics Advertising Features we use, by accessing [Google Analytics' currently available opt-outs for the web]

  • The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

  • Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Hudson Chatham Winery has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

  • Our Site provides users the opportunity to opt-out of receiving communications from us and our partners. To do so, simply email info@hudsonchathamwinery.com with the word ‘UNSUBSCRIBE’ in the subject line.

  • HCW may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

CONTACT US

If you have any questions about this Privacy Policy, please contact us via email at info@hudsonchathamwinery.com.